Privacy Policy

1. Scope and Overview
This Privacy Policy applies to the AirLink UAE website and to communications initiated through it. The site presents neutral, practical information about services such as mobile plans, home Wi-Fi & TV packages, and 5G-ready options in the UAE. References on these pages may include the terms mobile telecom provider, mobile & internet plans in the UAE, and fast speed mobile telecom UAE to describe the subject matter of the content. This policy explains what personal data we process, for what purposes, and on which lawful bases. It also outlines how long we keep data, how we protect it, and which choices are available to users.

2. Categories of Personal Data We Process
We may process identification and contact data that you provide (for example, name, email address, and phone number) when you submit a form or contact us. We may also process technical data such as IP address, device type, browser information, and basic interaction metrics needed for security, performance, and analytics. Communication data includes the content of inquiries, preferences you indicate, and timestamps of interactions. We do not intend to collect sensitive categories of personal data via the website and ask that you do not submit such information. Where fields are optional, you can choose whether to provide them, and the site is designed to minimize collection to what is necessary.

3. Purposes and Lawful Bases for Processing
We process data to respond to inquiries, provide requested information, and take steps prior to entering into a contract when relevant (contractual necessity). We process data to maintain website functionality, ensure security, detect misuse, and improve content layout and navigation (legitimate interests). Where we offer optional updates or outreach, we rely on consent that you can withdraw at any time. Basic analytics may be used to assess page performance and to improve the user experience with aggregated insights (legitimate interests, configured to respect your choices). We limit processing to the stated purposes and avoid collecting data unrelated to these objectives.

4. Cookies and Similar Technologies
The website may use cookies and similar technologies (such as local storage or pixels) to support essential functionality, remember preferences, and measure performance. Essential cookies are necessary for secure submission of forms and stable navigation. Non-essential cookies, if used, are subject to your choices through a consent interface where available. You can manage cookies in your browser settings; disabling certain cookies may affect some features. Additional details appear in our Cookie Policy, which should be read together with this document.

5. Sharing with Service Providers
We may share personal data with service providers who support hosting, security, communications, analytics, and related operations. These parties are engaged under appropriate confidentiality and data-protection obligations and process data only on documented instructions. Where such providers operate outside your location, appropriate safeguards are applied. We do not sell personal data. We review third-party practices periodically to help ensure alignment with this policy.

6. International Data Transfers
If personal data is transferred internationally, we implement safeguards designed to protect it, such as standard contractual clauses or comparable measures recognized under applicable data-protection requirements. We assess the nature of the transfer, the categories of data involved, and the controls applied by the recipient. Storage regions may vary depending on technical and operational needs. The same protections described in this policy apply to the data regardless of location. You can contact us for high-level information about the relevant safeguards.

7. Data Retention
We retain personal data only as long as necessary for the purposes described above, including responding to inquiries, keeping records of communications, and maintaining site security. Retention periods may differ by data category and context; for example, contact requests may be retained for a period needed to manage follow-ups and internal accountability. When data is no longer required, it is deleted or anonymized in a secure manner. Backups and logs may follow separate retention schedules aligned with security needs. If retention timelines change, we update internal records accordingly.

8. Your Choices and Rights
You may request access to the personal data we hold about you and ask that inaccuracies be corrected. Where appropriate, you may request deletion, restriction of processing, or express an objection to certain processing activities. If processing is based on consent, you can withdraw that consent at any time without affecting prior lawful processing. You may also request data portability where applicable. To protect security, we may ask for information to verify your identity and will respond within reasonable timeframes.

9. Security Measures
We apply administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, or loss. These measures may include access controls, encryption where suitable, monitoring and logging of system events, secure development practices, and staff awareness training. While no method of transmission or storage is entirely risk-free, controls are reviewed and improved over time. Users can help by using updated devices and avoiding the sharing of credentials. If you identify information that requires correction, please let us know.

10. Children’s Data
This website is intended for use by adults and is not directed to children. We do not knowingly collect personal data from children through this site. If information about a minor is submitted, we will take appropriate steps to remove or secure it. Parents or guardians may contact us to request review or deletion. We encourage responsible use of online forms and communication channels.

11. Automated Decision-Making and Profiling
We do not rely on automated decision-making that produces legal or similarly significant effects on individuals through this website. Any analytics performed are aggregated or de-identified where possible and used to improve page performance and usability. We do not build behavioral profiles for targeting within this site experience. Decisions about services, if pursued, involve human review and clear steps communicated directly to the user. Explanations offered on the site remain informational in nature.

12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our processing activities, technology, or applicable requirements. The effective date will be shown at the top of the page where this policy is displayed. Significant updates will be reflected in the text and, where relevant, in consent tools related to cookies. Historical summaries may be made available upon request. Continued use of the site after updates indicates acknowledgment of the revised policy.

13. Contact Information
Address: Internet City, Building #14 – Sheikh Zayed Rd – Al Sufouh – Al Sufouh 2 – Dubai – United Arab Emirates
Phone: +971 4 391 3377
Email: [email protected]